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Office of the District Attorney, Tony Rackauckas, Orange County DA
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How to Report

The Office of the District Attorney’s Consumer Protection Unit prosecutes Unfair Business Practices. We review and/or investigate complaints involving misrepresentations and deceptive practices which occur in connection with the sale or advertisement of goods or services. If you feel you have been the victim of, or have information of, such misrepresentations or deceptive practices, please download a consumer complaint form.

 

We are required to have original signatures on completed consumer complaint forms; therefore, forms must be mailed or hand-delivered to the Office of the District Attorney for processing.

 

Consumer Complaint Form

 

Real Estate Fraud Report Form 

  

Douglas Nissan Complaint Form in English

 

If you would like to file a complaint against Douglas Nissan of Orange, please print the attached form and submit it to the Orange County District Attorney’s Office at ConsumerComplaint@da.ocgov.com.

 

You may also fax the form to (714) 834-6555 or mail it to:

 

Attn: Consumer Protection Unit

Orange County District Attorney’s Office

401 Civic Center Dr. W

Santa Ana, CA 92701

 

Please retain a copy of the complaint for your records, as the original will not be returned. You will be contacted only if additional information is needed.

 

Douglas Nissan Complaint Form en español

 

 

Si gustaría registrar una queja contra Douglas Nissan de Orange, por favor emprima la aplicación y mándelo a la Oficina del Fiscal del Condado de Orange a ConsumerComplaint@da.ocgov.com. 

 

También puede mandar la aplicación por fax al número (714) 834-6555 o mandarlo por correo a:

 

Attn: Consumer Protection Unit

Orange County District Attorney’s Office

401 Civic Center Dr. W

Santa Ana, CA 92701

 

La copia original se quedara con nuestra oficina, por favor conserve una copia de la aplicación para su propio archivos. Usted será contactado si se necesita más información.  

  

 

Some Tips On Preparing a Written Complaint

  1. First, make a separate list of the things you want to say. Try to separate your feelings from the facts. Present the events in the order in which they happened, using dates whenever possible.
  2. Type or print legibly in BLACK ink.
  3. Enclose copies of documents such as contracts, letters, advertisements, sales slips, warranties, papers or other documents that may support your complaint. KEEP THE ORIGINAL FOR YOUR FILES.

MAIL your complaint to this office, we need an original copy of the signed complaint form to begin the review process.

 

Upon receipt of your complaint, we will review the complaint and any supporting documents. This review can last from two to eight weeks, depending on the circumstances, and the information you are able to provide with your complaint. After the review, this office will send you a written response. Although you may feel that you have been “ripped off,” this does not necessarily mean that the business has engaged in unlawful activity which is within our jurisdiction.

 

We are prohibited by law from giving you legal advice, legal opinions or acting as your private attorney. If you have suffered a significant monetary loss, you may also choose to contact a private attorney to discuss your legal rights and remedies. If you do not know an attorney, you can locate one by referring to the Yellow Pages of your telephone directory or by contacting the Lawyer Referral Service of the Orange County Bar Association (http://www.ocbar.org/). If your claim is $5,000 or less, you may be able to file a suit in Small Claims Court.

 


 

Office of the District Attorney. Main Office: 401 Civic Center Drive, Santa Ana, California 92701
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